Having its origins in Lean ‘5S’ is a management tool consisting of five tenets: Sort, Store, Shine, Standardize and Sustain; and can be used by both industry and government.

This article is about the application of the Lean production model to government services, in terms of delivering value, eliminating waste, and seeking continuous improvement.

The criterion for determining the types of AI are the degree to which an AI system can replicate human capabilities.