BLUF
Effective leadership shifts from results-only focus to people-first. Treating employees as ‘in-group’ members helps leaders interpret emotions as signals, respond supportively under stress; and build trust, engagement, and stronger team performance.Learning Outcomes
- Recognise that employee emotions are often signals of needs, goals, or obstacles.
- Explain how viewing employees as ‘in-group’ members changes leader responses during stressful or emotional situations.
- Practice perspective-taking and emotionally intelligent responses that support employees.
