BLUF
Automating email writing may seem efficient, but risks increasing volume and cognitive load. As communication remains tied to relationships and signalling, easier drafting could unintentionally create more work overall. Core workload remains reading and decision-making.Learning Outcomes
- Understand how technology reshapes communication practices — The article shows that new tools often increase activity rather than reduce it.
- Apply critical thinking to workplace behaviours — It highlights how communication serves social and organisational functions beyond information sharing.
- Recognise hidden workload in modern work systems — It explains how effort shifts from writing to processing, reinforcing awareness of cognitive demands.
