BLUF
ChatGPT can write acceptable content but finds it difficult to be creative or produce a unique point of view from existing facts.Summary
Rob Locascio writing in Fast Company, makes the following points:
- Predictive chatbots will likely be running or heavily involved in running customer service functions for a quarter of organisations by 2027.
- Chatbots use the web to look for the right words or responses.
- If all companies do this, no one company will be able to gain a competitive advantage based on its customer service.
- Continued experimenting with ChatGPT could lead to better outcomes.
References
Recent Runway Posts related to this topic:
- Articles about AI-based ChatBots | The Runway (airforce.gov.au)
- Alternative Link: Articles about AI-based ChatBots | The Runway (airforce.gov.au)
- See all Runway Collections: Collections | The Runway (airforce.gov.au)
References from the Web:
- JAN 2023 Thanks To ChatGPT, 2023 Is The Year Of The Chatbot In Banking-Forbes
- FEB 2023 ChatGPT isn’t a great leap forward, it’s an expensive deal with the devil-the Guardian
