ChatGPT can write acceptable content but finds it difficult to be creative or produce a unique point of view from existing facts.
- Predictive chatbots will likely be running or heavily involved in running customer service functions for a quarter of organisations by 2027.
- Chatbots use the web to look for the right words or responses.
- If all companies do this, no one company will be able to gain a competitive advantage based on its customer service.
- Continued experimenting with ChatGPT could lead to better outcomes.
Recent Runway Posts related to this topic:
References from the Web: