BLUF
Saying sorry within the workplace too frequently and within the wrong context, can break down effective communication and damage relations.Summary
Apologising is a natural part of workplace communication, but there are pros and cons to saying, “I’m sorry.”
While saying sorry is meant to express care and empathy in the workplace, it’s often not the most effective way to take accountability. It’s not authoritative, it’s not assertive, and sometimes people appear more powerful when they don’t apologise.
Maurice Schwietzer of Wharton School recommends these alternate strategies for acknowledging a misstep without saying I’m sorry:
- “I’m taking responsibility for this, and here’s how I plan to fix it.”
- “Thanks for your patience”
- “I noticed you have a lot on your plate. Can I help you? Do you need a break?”
Be aware that not apologising after a misstep can also backfire. The best application of “I’m sorry” is when you’ve done something that directly impacts another individual.
References
Recent Runway Posts related to this topic:
- Top 8 benefits of effective communication in the workplace – TheRunway (airforce.gov.au)
- What are the keys to successful crisis communication? – TheRunway (airforce.gov.au)
- Frustrated by the he said she said? Here’s how to improve your communication skills – TheRunway (airforce.gov.au)
- Communication - The Power of Introverts – TheRunway (airforce.gov.au)
- 9 Effective Communication Skills – TheRunway (airforce.gov.au)
References from the Web :
- AUG 2020 How Women Can Stop Apologizing at Work Right Now
- MAY 2021 How to stop sounding apologetic in emails and improve your self-confidence at work
- JUN 2021 Stop Saying 'Sorry' At Work, Use These Phrases Instead
Source Information CNBC
- Article Source: CNBC
- Media Check: Media Bias Fact Check/CNBC
- RAAF RUNWAY: RATIONALE, GUIDELINES, LEARNING OUTCOMES, ETC |
