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Military Management

A CEO who replaced 90% of his support staff with an AI chatbot says copy-paste jobs are gone.

Kai Xiang Teo
30 October 2023
Archived
6 min
PME All levels

BLUF

The India-based CEO says his chatbot outperformed his human employees. However, not all customer service workers will be replaced.

Summary

KEY POINTS:
  1. More companies will follow suit in replacing staff with a Generative Pre-trained Transformer (GPT) AI.
  2. Goldman Sachs suggests that around 300 million jobs globally could be AI-affected.
READ: A CEO who replaced 90% of his support staff with an AI chatbot says copy-paste jobs are gone.

References

  • Media Check: Business Insider - Media Bias/Fact Check  (HIGH CREDIBILITY)
  • Collections |The Runway (airforce.gov.au)
  • ADDITIONAL READING RAAF RUNWAY (PME)
  • RAAF RUNWAY: RATIONALE, GUIDELINES, LEARNING OUTCOMES, ETC
 

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