BLUF
Trying to understand another person's perspective can improve communication and make for a happier and more productive workplace.Summary
KEY POINTS:
- Failing to communicate with people we don't like.
- Failing to recognize and reward people.
- Needing to win a debate or argument at all costs.
- Letting frustration with one person affect other people.
- Failing to be an active listener.
- Lacking emotional intelligence in dealing with:
- Diversity.
- Culture.
- Gender issues
- Ageism
- Passing judgment instead of trying to understand different perspectives and realities. 'Don't Sweat the Small Stuff at work.' applies.
- Playing the 'blame game' instead of being 'solution-oriented.
- Failing to encourage innovation.
- Refusing to be held accountable.
- Not being able to see mistakes as a learning opportunity.
References
- Mar 2021 Stanford Business Question Everything: Why Curiosity Is Communication’s Secret Weapon
- Mar 2021 Victoria Advocate Guest column: Communication Corner: What is good communication?
- Apr 2021 Forbes Seven Ways To Promote Effective Cross-Departmental Communication
