Email may not be the most effective means of communication, especially when it involves negative feelings.


  1. Common passive-aggressive email phrases include "Please advise" and "Kind regards."
  2. In-person or phone communication for a "win-win conversation “may be best.
  3. For an email response, stay calm, clear, and concise. Use "I" statements for feelings and seek clarification when needed.
  4. Ignoring passive aggression is sometimes best.