Don’t reply to that passive-aggressive email, says communication expert: How to have a ‘win-win conversation’ instead

Summary

1. Common passive-aggressive email phrases include "Please advise" and "Kind regards."
2. In-person or phone communication for a "win-win conversation “may be best.
3. For an email response, stay calm, clear, and concise. Use "I" statements for feelings and seek clarification when needed.
4. Ignoring passive aggression is sometimes best.

References

• Media Check: CNBC - Media Bias Fact Check  (HIGH CREDIBILITY)
• Collections |The Runway (airforce.gov.au)
• ADDITIONAL READING RAAF RUNWAY (PME)
• RAAF RUNWAY: RATIONALE, GUIDELINES, LEARNING OUTCOMES, ETC