As you advance in your career, you may not have the same day-to-day interactions with the frontline workers—this is where it becomes even more important to be a good listener.


This article by Art Markman, writing for Fast Company, makes the following points:
  • Listening to feedback from your workers is crucial for strategic decision-making.
  • Have regular conversations with the people responsible for the frontline details you need to know to stay up-to-date.
  • By all means, share your opinions, but let other people talk and be sure to ask them follow-up questions.


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