Regardless of external stresses, business leaders must still deliver on goals and outcomes. But how does a manager address their employee's concerns during uncertain times?


This article by Jan Bruce, writing for Forbes Magazine, makes the following points:
  • Leaders must recognize that non-business-related thoughts and emotions arise during business hours.
  • Expand public conversations to topics beyond the business of the day. In doing so, we provide opportunities for people to share concerns, and, in the process, we build trust.
  • Candid conversations help us tackle challenges and stay focused. It’s not the only answer; it is one avenue to making resilience a collective endeavour.
  • Resilient people are more likely to push on and appreciate whatever is going right, despite adversity.


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