The author argues that effective communication is an essential skill for every leader. But even the most emotionally intelligent leaders can fail to communicate under pressure.
This article by Amy Blaschka, writing for Forbes, makes the following three points:
- Does this need to be said? Before you open your mouth or fire off that email, consider if what you’re about to say is a crucial bit of communication, your opinion, or a knee-jerk defensive reaction.
- Does this need to be said by me? Once you’ve established that something needs to be said, the next step is to ask yourself whether that message should come from you.
- Does this need to be said by me now? Even if this is something that needs to be said by you, right now may not be the best time—especially in an emotionally-charged situation.
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