BLUF
Frontline workers are generally the lowest paid with the harshest working conditions but are the most ignored by CEOs—but Covid-19 proved how essential frontline workers are to the broader economy.Summary
This article written by Bill George for Harvard Business Review highlights the following:
- Spending time with frontline workers is a way to gain reliable information on what is happening in the organization.
- Frontline workers make the most significant difference in customer satisfaction, innovation, product quality, and service excellence.
- CEOs spending more time with frontline workers could bring critical motivational benefits.
References
Recent Runway Posts related to this topic:
- Why service workers are so burned out - The Runway (airforce.gov.au)
- How Businesses Can Find 'Hidden Workers' - The Runway (airforce.gov.au)
References from the Web :
- MAR 2022 What Does a Human Employee Value Proposition Look Like for Frontline Workers? - Gartner
- MAY 2022 It’s time for the C-suite to prioritize frontline workers–or risk losing nearly half of their workforce – Fortune
Source Information:
- Article Source: Harvard Business Review
- Media Check: Harvard Business Review - Media Bias Fact Check (mediabiasfactcheck.com)
- RAAF RUNWAY: RATIONALE, GUIDELINES, DIRECTIONS AND LEARNING OUTCOMES | The Runway (airforce.gov.au)
- LINKS TO PROFESSIONAL MILITARY EDUCATION (PME) WEB PAGES | The Runway (airforce.gov.au)
