Good preparation in gathering feedback is crucial in getting effective and useful feedback
It's easy to go through the motions in gaining feedback. The authors list some practical feedback suggestions that help build trust:
- Identify the specific areas you want to discuss.
- Use feedback sessions sparingly.
- Determine your feedback-gathering approach.
- Create a psychologically, safe environment.
- Think about using a 3rd party.
- Train facilitators (if needed).
- Use open-ended questions.
- Allow time.
When Reviewing the feedback
- Look for trends.
- Don't ignore items that come from left field'.
- Don't get defensive.
- Seek outside perspectives.
- Think about involving your mentor.
- Develop a plan that identifies priorities.
- Accept that you may be posted before fully implementing the plan.
Ensure Follow up
- Schedule a follow-up session early and make it a priority.
- Address all feedback.
- Share some 'easy wins'.
- Don't be afraid to say 'no'.
- Show gratitude.
- Provide updates on any actions.
Consider how any feedback you have received or given could have been made more effective.
- HBR Collection of articles reference feedback
- Oct 2020 RUNWAY Giving Directions and Feedback - The Delicate Art of Giving Feedback
- Jan 2021 RUNWAY The Feedback Primer Part 1: Let’s Start with Why
- Jan 2021 RUNWAY The Feedback Primer Part 2 - Being Mindful in Sharing Our ‘Truth in Love’
- Jan 2021 RUNWAY The Feedback Primer Part 3 - On Leaders Creating Their Own Feedback Loops