Problem-solving is not just about tools and templates; leaders also need to create a culture that promotes good problem-solving behaviors. (25 Feb)


In this article, Jamie Flinchbaugh  makes the following points:
  • Organizations focus too much on problem-solving tools and templates.
  • They miss other critical elements that can make a significant difference.
  • Problem-solving requires learning, agility, curiosity, and intuition.
  • The flexibility and personal engagement of good coaching make it one of the most powerful leverage points for improving problem-solving.
  • Curiosity allows us to enter problem-solving as a learning process because we must close our knowledge gaps before closing our performance gaps.
  • Practical tools help us perform better in most domains—and problem-solving is no exception—but the skill and talent we bring to the task outweigh those tools.



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