BLUF

To foster a robust company culture, value productivity over mere responsiveness. Misdirected rewards can obstruct essential tasks and hamper growth.

Summary

KEY POINTS:
  1. Rewarding behaviour shapes company culture.
  2. Unintended consequences may follow hyper-responsiveness.
  3. Avoid rewarding behaviours that sidetrack high-value tasks.
  4. Assess outcomes before rewarding behaviour.

References