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Communication & Cognition

Here’s How Smart People Use the Empathy Rule to Make Sure Their Emails Get Read

Minda Zetlin
12 November 2023
9 min
PME All levels

BLUF

Using empathy in emails can boost reader engagement and positive responses.

Summary

KEY POINTS:
  1. Conciseness: Be brief and clear.
  2. Benefit: Show how the email helps the recipient.
  3. Introduction: Use a relevant signature.
  4. Subject Line: State purpose and connection.
READ: Here’s How Smart People Use the Empathy Rule to Make Sure Their Emails Get Read

References

  • Media Check: Inc. Magazine Media Bias/Fact Check (HIGH CREDIBILITY)
  • Collections |The Runway (airforce.gov.au)
  • ADDITIONAL READING RAAF RUNWAY (PME)
  • RAAF RUNWAY: RATIONALE, GUIDELINES, LEARNING OUTCOMES, ETC
 

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