Skip to main content Mobile menu button Mobile search button
The Runway Air Force Logo
  • ADELE
  • Help
  • Request membership
  • Log in
Home
Articles (1617) Collections Topics
Runway Flix (118) Archive (3335)
Search
Search
Close
Communication & Cognition

Here’s How Smart People Use the Empathy Rule to Make Sure Their Emails Get Read

Minda Zetlin
12 November 2023
Archived
9 min
PME All levels

BLUF

Using empathy in emails can boost reader engagement and positive responses.

Summary

KEY POINTS:
  1. Conciseness: Be brief and clear.
  2. Benefit: Show how the email helps the recipient.
  3. Introduction: Use a relevant signature.
  4. Subject Line: State purpose and connection.
READ: Here’s How Smart People Use the Empathy Rule to Make Sure Their Emails Get Read

References

  • Media Check: Inc. Magazine Media Bias/Fact Check (HIGH CREDIBILITY)
  • Collections |The Runway (airforce.gov.au)
  • ADDITIONAL READING RAAF RUNWAY (PME)
  • RAAF RUNWAY: RATIONALE, GUIDELINES, LEARNING OUTCOMES, ETC
 

Related articles

13 Nov 2025
Communication & Cognition

How to Stop Overthinking and Start Taking Action

4 minutes
5 Jan 2026
Communication & Cognition

What Did the Biophilia Hypothesis Get Wrong?

8 minutes
7 Aug 2025
Communication & Cognition

Information overload: Can we keep our minds and our democracy?

6 minutes
5 Jan 2025
Communication & Cognition

The Pacific Disinformation Playbook

8 minutes
Stay in the loop
  • ADELE
  • Twitter
  • Linkedin
  • About
  • Contribute
  • Privacy
  • Acceptable Use Policy
  • Strategic Partner – Interserv

Aboriginal and Torres Strait Islander people should be aware that images and names of deceased persons may appear on this website

  • Help
  • Request membership
  • Login
  • Home
  • Articles (1617)
  • Collections (39)
  • Topics
  • Runway Flix (118)
  • Archive (3335)
  • Events
  • Wirraway (ADELE)
  • Search